The European Foundation for Quality Management Excellence Model
While this ties in with the Baldridge award, for which candidates are independently assessed, it is intended to be a self-assessment
system for management excellence. It is not a British Standard or ISO standard, and does not relate to any of the particular requirements
of BS or ISO standards. It is published in UK by the British
Originally introduced in 1988 by a collaborative group of leading European businesses, it was adopted by over 800 companies across Europe
The model comprises an interconnected set of nine categories, grouped into so-called "enablers" and "results". Each of these is accompanied
by a list of criteria that support a scoring system, so a company can measure it's improvement progress. This is supported by a detailed scoring matrix
which allows a fact-based assessment against the excellence criteria.
The model does not carry a logo to illustrate your company's compliance, but many companies consider it a commercial advantage to mention
in their publicity that they implement the model.
EFQM basic principles
Some of the important principles of the EFQM Excellence Model are:
Organisational excellence is defined in terms of nine particular concepts.
These provide the basis for a structured measurement and scoring system.
Detailed performance criteria.
Related to the above concepts, providing a detailed breakdown enabling specific issues to be separately addressed.
A scoring system.
Provides a set of numbers corresponding to fact-based measures, and a system for computing overall excellence.
Support and training
Our support and training programmes cover the following:
Training and coaching.
We provide training and coaching at all levels, from top management overview to explaining the measurement and scoring system.
We can help you to ensure impartiality in your self-assessment, and offer advice on how to overcome situations where progress has stalled.
External assessment and certification is not required by the model.
To find out more about our support programmes, please go to our
free downloads page
For further details of training programmes, please go to our
Many of our SME customers get up to 50% grant support through several regional development agencies.
The money comes to you, not to us, but we can help you find out where to look for support.
Ring us on: 01633 430166
or email us at: firstname.lastname@example.org