The Quality Management System
Originally introduced in 2000 to replace BS5750. This standard led the way in management standards, introducing a new, process-
based approach, overturning the dominance of procedure-based systems. The transition was very difficult for many companies, and
it was some years before most companies fully understood the principles and advantages of process control.
Other management standards then followed this example, including ISO14001 (environmental), OHSAS18001 (health and safety) and ISO27001
Many companies have found that, whether or not they eventually get themselves assessed and certified, the introduction of this standard
has focussed their attention on those things that add value, and permitted a creative flexibility that built on the skills of their
experienced and knowledgeable people.
Contrary to traditional expectations of quality assurance systems, a carefully constructed ISO9001 management system can reduce
beaurocracy, shorten process times, increase motivation and improve the profitablility and stability of an organisation.
In November 2008 the standard was revised. The changes were mainly concerned with clarification, so a company properly embracing the
principles presented in the 2000 version should have no difficulty complying with the revised standard.
ISO9001 basic principles
Some of the important principles of ISO9001 are:
Clearly defined company objectives.
This provides the basis for regularly verifying progress and exposing problems.
Related to the objectives, ensuring that key issues are regularly discussed and efficently resolved.
Every opportunity is explored to improve performance, reduce costs and increase value output.
The process-based approach ensures that production and support activities are efficiently linked in a value-creating chain.
Anything that really matters is properly recorded and visible to management.
Support and training
Our support and training programmes cover the following:
Training and coaching.
We provide training and coaching at all levels, from top management overview to the design and preparation of process and other documents. We
can also train your internal auditors. All our training courses lead to personal certification which is recorded as qualifications required by the standard.
If your company does not have the means or experience to produce process documents, forms or other management documents, we can provide training,
on-job coaching or a document design service. We can provide as much or as little help as you need on an as-required basis for economy.
System reviews and audits.
We can help you to audit your system and offer constructive comment on how it could be improved. This is a particularly useful service for you to call
on before a formal assessment leading to certification. Our audits are recorded according to the requirements of the standard, and contribute towards the
evidence of achievement required during an assessment.
Assessment and certification.
For companies not requiring a UKAS-accredited assessor we can assess your system according to the provisions of ISO19011 (guidelines for management systems auditing) and provide you with our own
report and certificate of compliance.
Our guarantee: subject to your having been recently certified by us, and not having significantly changed your system or failed to operate
in accordance with it, we will provide whatever help you need without charge, to achieve a successful certification with a UKAS-accredited assessor.
To find out more about our support programmes, please go to our
free downloads page
For further details of training programmes, please go to our
Many of our SME customers get up to 50% grant support through several regional development agencies.
The money comes to you, not to us, but we can help you find out where to look for support.
Ring us on: 01633 430166
or email us at: email@example.com