SPC - Optimising Process Performance
SPC is a proactive technique as it looks at preventing problems rather than having to correct them; it is concerned with
controlling a process rather than inspecting the final output. Like many other quality and efficiency management
techniques, it is a collection of tools which can be selected and applied according to the nature of the operations
and their associated potential problems.
SPC basic principles
The principles of SPC are briefly described as follows:
SPC is concerned with the outputs of processes. This is not just in manufacture, it also applies to the reliability of service
provision in non-manufacturing companies.
Prevention saves inspection.
SPC works on the premise that if a process is operating correctly then the output of that process will be correct,
and it is not necessary to inspect everything that is produced.
Every process has a degree of natural variation as it is impossible to conduct a process identically every time.
Various factors come into play, and each of these factors, no matter how small, will affect the outcome of the
process and can be measured.
There are a number of techniques that can be applied to different measures in order to reveal the significant factors.
For most purposes, a good calculator and coloured pens are the only tools needed, although computer programs
can be used to handle very complicated production situations.
Support and training
Our support and training programmes cover the following:
Training and coaching.
We provide training and coaching at all levels, from top management overview to detailed methods for analysing process performance.
All our training courses lead to personal certification.
If your company does not have the means or experience to develop an efficient system for data collection and analysis, we can provide training,
on-job coaching or a data collection and analysis service. We can provide as much or as little help as you need on an as-required basis for economy.
System reviews and audits.
We can help you by providing an independent review periodically, and offer constructive comment on how your data collection or analysis could be improved,
or how to overcome particular problems.
Integration with ISO standards.
If you already work to management standards such as ISO 9001, ISO 14001, OHSAS 18001, we can help you integrate statistical methods into your existing system.
To find out more about our support programmes, please go to our
free downloads page
For further details of training programmes, please go to our
Many of our SME customers get up to 50% grant support through several regional development agencies.
The money comes to you, not to us, but we can help you find out where to look for support.
Ring us on: 01633 430166
or email us at: firstname.lastname@example.org